Refund terms

Return policy

Refund policy for electronic goods: patterns and documentation package, covers the following products:

  • Ready-made patterns and documentation

  • Modified patterns and documentation

  • Designed patterns and documentation from scratch

  • Clothing collection concepts

Electronic patterns and documentation package are digital goods. They are included in the List of non-food products that cannot be returned or exchanged for a similar product, approved by Decree of the Government of the Russian Federation No. 55 of January 19, 1998.

Therefore you can refund the money for the product before the payment is complete. Once a digital item has been bought, it cannot be returned, refund or exchanged.

The buyer has the right to cancel the order any time before it's paid and transferred.

If you placed an order and paid for it, but we have not yet sent you the Product (you either did not receive a letter with the link to download the product nor it is available in your Personal Account) or you canceled the payment in the moment of paying, then the payment will be returned to your account.

The payment is not returned to the buyer after the delivery of the electronic item (the item is available in your Personal account).

After paying for the goods an automatic letter is sent to your email with a patterns package, as a rule, within 5 minutes (maximum - up to 72 hours), and the templates become available in the Personal Account. After that patterns and documentation are non-refundable.

If you have any questions regarding return policy please contact us in any way indicated on the website or drop us a line at